DNAi Systems - AI Health Information Tool
By accessing or using Asha ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
By clicking "I Accept," creating an account, or using the Service, you enter into a legally binding agreement with DNAi Systems. This is a "clickwrap" agreement -- your affirmative action constitutes acceptance.
We maintain records of your acceptance of each version of these Terms, including timestamps and version identifiers. Material updates will be communicated via email or in-app notification at least 30 days before taking effect. Your continued use after such notice constitutes acceptance of the updated Terms.
If any provision of these Terms conflicts with mandatory applicable law (including but not limited to FDA regulations, HIPAA, GDPR, DPDP 2023, or the EU AI Act), the applicable law shall prevail, and we will comply regardless of other provisions.
Asha is standalone AI software (similar to a self-help book) that provides:
IMPORTANT: Asha is entirely automated. There are:
Asha operates like an interactive self-help book -- it provides information, but cannot take action on your behalf, call anyone for you, or provide emergency services.
Asha is NOT:
Asha cannot:
Asha functions as "Clinical Decision Support Software" under Section 520(o)(1)(E) of the U.S. Federal Food, Drug, and Cosmetic Act, as amended by the 21st Century Cures Act. To maintain this exemption from FDA regulation as a Medical Device, Asha:
By using Asha, you agree that you are competent to review these sources or will consult a qualified healthcare professional who can.
For users outside the United States: Similar exemptions may exist in your jurisdiction (e.g., EU MDR Article 2, India CDSCO MD Rules 2017 Schedule I). Asha is designed to meet the most stringent transparency requirements globally.
Asha is powered by Large Language Models (LLMs) and vector retrieval systems. You acknowledge that:
The AI models powering Asha have training data cutoff dates. Medical knowledge, drug interactions, and clinical guidelines may have evolved since the model was trained. You acknowledge:
Asha uses third-party AI infrastructure (including Google Vertex AI) for response generation. DNAi Systems:
For users in the European Union: Asha is designed to comply with the EU AI Act's transparency requirements. Specifically:
All information provided by Asha is for educational and informational purposes only. The Service is designed to help you become a more informed participant in your own healthcare journey.
Use of Asha does not create a doctor-patient, therapist-patient, or any other healthcare provider relationship between you and DNAi Systems.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or received from Asha.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.
Asha cannot help in emergencies. Asha is software -- it cannot call anyone, send anyone to you, or take any action in the real world. If you are in crisis, please call real emergency services immediately.
We commit to providing responses grounded in peer-reviewed medical literature, clinical guidelines, and established medical knowledge. Every response includes citations to source materials.
Asha is designed with your wellbeing as the primary objective. We do not:
Important Clarification: Our fiduciary commitment is a self-imposed ethical framework and does not create a legally recognized fiduciary duty (such as that of a doctor, lawyer, or financial advisor) under statutory law.
When Asha is uncertain, it will tell you. When evidence is limited, conflicting, or evolving, Asha will disclose this uncertainty rather than present information with false confidence.
Your health information is treated with the highest level of care. See our Privacy Policy for complete details on data handling.
You agree to provide accurate and complete information about your health context to receive relevant guidance.
You are responsible for verifying any information provided by Asha with qualified healthcare professionals before making health decisions.
You agree to use Asha for its intended purpose as an educational wellness companion and not as a replacement for professional medical care.
You must be at least 13 years old to use Asha. Users under 18 are encouraged to discuss health concerns with a parent, guardian, or trusted adult. We do not knowingly collect personal information from children under 13.
We implement industry-standard security measures including:
Your data is used to:
Conversation history is retained to provide continuity of care. You may request deletion of your data at any time by contacting support.
In compliance with the 21st Century Cures Act's information blocking provisions, you have the right to:
We will not artificially restrict, delay, or obstruct your access to your own health information except where required by law.
Your personal health data and conversations will NOT be used to train AI models without your explicit, affirmative consent.
You may voluntarily opt-in to contribute de-identified data to improve Asha via the "Research Contribution" setting in your profile. If you choose to contribute:
We will NEVER use dark patterns, pre-checked boxes, or confusing language to obtain your consent. Your choice is respected.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DNAI SYSTEMS AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY in connection with your use of the Service shall not exceed the greater of: (a) the amount you have paid us in the twelve (12) months preceding the event giving rise to liability, or (b) USD $100.
The limitations above do NOT apply to:
You acknowledge and agree that:
Asha is analogous to a self-help book. Just as the author of a self-help book is not responsible for how readers interpret or apply the information, DNAi Systems is not responsible for decisions you make based on Asha's output.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
You agree to indemnify, defend, and hold harmless DNAi Systems, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
Any dispute, controversy, or claim arising out of or relating to these Terms or the use of Asha shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or by a mutually agreed arbitration body in your jurisdiction.
YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.You waive any right to participate in a class action lawsuit or class-wide arbitration.
This arbitration agreement does not apply to:
Nothing in this section limits your rights under mandatory consumer protection laws in your jurisdiction (including the Indian Consumer Protection Act 2019, EU consumer directives, or U.S. state consumer protection statutes).
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Asha is intended for use in jurisdictions where its operation is permitted by law. By using Asha, you represent that:
If you access Asha from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. Additional protections may apply:
DNAi Systems reserves the right to immediately suspend or terminate the Service (in whole or in part) without prior notice if:
You agree that we shall have no liability for any such suspension or termination made in good faith compliance with legal or safety obligations.
You may terminate your account at any time by contacting [email protected]. Upon termination, your data will be deleted within 30 days unless retention is required by law.
Upon termination, your right to use the Service immediately ceases. Sections that by their nature should survive (including Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law) shall survive termination.
DNAi Systems shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, power failure, internet outages, or third-party service failures.
If any law, regulation, or authoritative guidance changes in a way that materially affects the Service (including FDA classification, EU AI Act requirements, or data protection laws), we may modify the Service or these Terms to comply. Such changes may include:
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed. The remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and DNAi Systems regarding the Service. This agreement supersedes all prior agreements, understandings, or representations regarding the subject matter.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by DNAi Systems.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or successor entity in connection with a merger, acquisition, or sale of assets.
These Terms do not create any third-party beneficiary rights. Only you and DNAi Systems may enforce these Terms.
For questions about these Terms, please contact us at:
Email: [email protected]
General Inquiries: [email protected]
Website: https://askasha.org
Company: DNAi Systems
Principal: Deepan Singh
Jurisdiction: Delaware, United States
For data protection inquiries (GDPR/DPDP 2023), contact: [email protected]
